Supplying products globally is incredibly complex but we want everyone, everywhere to be able to access our products quickly, reliably and at fair prices so we try the best we can. If you have any questions or want us to use a specific service just contact us and we will do our best to make it happen.
Dispatch speed
Orders are normally dispatched each day at 9am (GMT) from Monday to Friday. Orders that require customs documentation may take an extra day to process since I have to do this manually.
Over 95% of orders meet my targets but this is not a guarantee, so if you need a guaranteed dispatch date I am happy to answer queries and confirm in advance.
UK shipping and purchasing in GBP
Small orders attract a small postage charge. This was previously included in the price but meant you would often pay too much postage when buying two or more small items. Small item costs have been reduced accordingly. All Pedals and HotBoxes are above the threshold and so still include free postage.
All UK orders are sent via Royal Mail Tracked 24 or 48.
Pay with Stripe (very slightly lower fees for us) or Paypal as you prefer.
VAT in UK
We are currentlyNOT VAT registered. This makes no difference to personal purchasers, the price you see is the price you pay, but does means that if you are a business you can’t claim any VAT back when buying from us. Sorry!
We will be VAT registering later this year. Expect this to be in August. At this point all UK prices will rise by up to 20%. There is nothing we can do about this. It’s UK law, we make no profit from this, and that money all goes to the government.
VAT outside UK
We are not big enough to register for VAT in all the nations of the world, so you most of you WILL pay import VAT or local tax when you receive your order. If we were big enough to register you would pay the same amount anyway, we would just put up our prices and pass that money to your government, so please don’t feel cheated.
UK Special Delivery
Please contact me BEFORE purchasing this option to avoid disappointment. If you do NOT contact me first then it can take up to 24 hours for dispatch. For example: If I have handed over all parcels at 9:30am on a Tuesday, and you place an SD order at 10am it might not get seen or sent out until the following day and then will be received Thursday. BUT if you contact me I can arrange a second, same-day dispatch just for you! 🙂
Returns
You may return any product, for any reason within 30 days. We do ask that you pay return postage. If the item is returned because of a fault then once we have received the item (and verify that you didn’t plug it in backwards without realising) we will arrange a replacement, repair or refund in full of all your costs as per your preferences.
We sadly can not issue pre-paid returns labels because the minimum requirement for us to sign up to this service is 20 returns a week, and honestly, we don’t even get 20 returns in a year.
You may return a product from anywhere in the world, but please contact us first as we would rather try to arrange a local repair service when possible.
EU Shipping and EURO prices
EU orders do NOT include taxes
For a short while I tried paying EU taxes in advance, but every service I used charged me even more for this service than if you simply paid the import fees, plus it was slowing dispatch down so that sometimes it could take a week. Hopefully in future I will find a better solution but for now please be aware that you will pay fees upon receipt, sorry!
Deutschland
Germany can be a tough place to ship to, and many companies wont even try because they get so many returns, but we love our German customers and try to comply with all import rules: We are fully registered with VerpackG (any business shipping into Germany must declare packaging waste amounts and pay for recycling) and always attach full import documentation and (so far) have had no problems shipping here. You will pay import tax however.
EU or Worldwide countries with specific requirements
Laws are always changing and we do our best to adapt. If your country needs special documentation or there is some particular service we need to apply to in order to get a parcel to you, let us know and we will do everything in our power to comply.
All other countries and currencies
The currency you select is the currency you will pay in.
We use Stripe for all international purchases. PayPal charge an extra 7% for currency conversions so this is only available when selecting GBP.
We use a currency tracking system that updates on a daily basis. This means you may see small price changes in USD, EUR and other currencies as our system tries to make sure you get the best possible value for your money.
USA
We generally find the USA to be a really great and easy place to ship to and love shipping here.
You can pay in US dollars with no conversions or messing about: Our USD prices track the UK ones at the correct exchange rate with no added fees so they will vary a little from day-to-day, but this means you will always get the best possible price when paying in dollars, which we think is great and hope you do too!
Taxes
We don’t collect or charge tax. For many parts of the USA there is no tax on imports under $500 to $800. A few others, such as California and New York, always collect import tax. Please check your local state laws if you are unsure.
Shipping
All orders are sent via fully tracked airmail. It generally takes 5 to 7 working days for your purchase to arrive. Very rarely an order gets stuck in customs with a spot-check which can take a couple of weeks, but we add loads of documentation and will always do our best to follow up stuck orders. We’ve never yet had an order completely lost and undelivered.
Canada
Currency
We get quite a few orders from Canada and you can pay in CAD without problems. We don’t have a Canadian bank account so the prices you see include a small exchange rate fee. This is probably lower than your card charges, so using CAD is probably still going to get you the best price and saves you stress. If you want to pay in GBP or USD or any other option however, that’s fine too.
Taxes
We don’t collect or charge tax. As I understand it you are pretty much guaranteed to be charged import tax varying from 5% to almost 15% depending on your location. Feel free to correct me if this is wrong info.
Shipping
All orders are sent via fully tracked airmail. It generally takes 5 to 7 working days for your purchase to arrive. Very rarely an order gets stuck in customs with a spot-check which can take a couple of weeks, but we add loads of documentation and will always do our best to follow up stuck orders. We’ve never yet had an order completely lost and undelivered.
Australia
Currency
We get quite a few orders from Australia too so I’ve added AUD as an option. We don’t have an Australian bank account so the prices you see include a small exchange rate fee. This is probably lower than your card charges, so using AUD is probably still going to get you the best price and saves you stress. If you want to pay in GBP or USD or any other option however, that’s fine too.
Taxes
We don’t collect or charge tax. As I understand it you don’t pay import tax on purchases under AUD $1000. Which is super cool! Feel free to correct me if this is wrong info.
Shipping
All orders are sent via fully tracked airmail. It generally takes 7 to 10 working days for your purchase to arrive. We’ve never yet had an Australian order stuck in customs or lost and undelivered, so I consider Australia a great place to ship to!
Other locations, shipping & delivery questions
Currency not listed
You can pay in any of the available currencies regardless of shipping destination, but don’t pick Euros if you are not in the EU because you’ll be charged EU tax for no reason. If this happens by accident however I will refund you of course.
Taxes
We don’t collect or charge tax. This varies so much I can’t begin to come up with a list of rules. Please check with your local customs office.
Shipping speed
All orders are sent via fully tracked airmail. It generally takes 5 to 14 working days for your purchase to arrive depending on location. Very rarely an order gets stuck in customs with a spot-check which can take a couple of weeks, but we add loads of documentation and will always do our best to follow up stuck orders. We’ve never yet had an order completely lost and undelivered (although I shipped one to a tiny island one time, and it disappeared from tracking so I assumed it was lost, but then it turned up ten weeks later which was crazy!).
Difficult destinations
We know some places are a bit of a nightmare to ship to. If you are in one of those difficult locations where stuff goes missing, or where importing is tricky, then please email me and we can have a chat about what couriers are most reliable, make sure your address is exactly correct, and I’ll go the extra mile to overcome any problems.
No ship zones
There are a few places we can’t ship to. If you make a purchase and shipping is not an option we will simply refund you. Sorry.
How quickly do you post?
Monday to Thursday we usually ship out next day.
Fridays and weekend orders are usually shipped on Monday.
If you need something urgently let me know and I’ll try to offer you a faster option.
How quickly will I get my goods?
Usually 2-3 working days in UK, around 5-7 working days in Western Europe, 7 to 10 working days in Eastern Europe and around 10 to 14 days for Australia, Asia and USA/Canada. This is NOT a guarantee however! Customs do reserve the right to do random spot-checks and then it turns up 2-8 weeks later. It is very, very rare for this to happen but sadly there is nothing we can do about it when it does.
Brexit
Our EU customers are incredibly important to us, so please don’t judge us based upon crazy decisions by a ruling class we have no control over. We’re doing everything we can to keep shipping to Europe, and with a few companies now letting us pay taxes in advance hopefully we can restore some good feelings and trust over the coming years.
Parts shortages and price increases
Many parts have become hard to obtain or tripled in price in recent years. I’ve done my best to manage this but price increases are inevitable as time goes on.
Finally…
Thank you for supporting us during these difficult times. If you have any specific needs or just want to check somethings else please Send us a message. And until then: Stay well! X