Shipping & Taxes

Thank you for reading our shipping and taxes information

Supplying products globally is incredibly complex but we want everyone, everywhere to be able to access our products quickly, reliably and at fair prices so we try the best we can. If you have any questions or want us to use a specific service just contact us and we will do our best to make it happen.

 

EU Shipping and EURO prices

Prices in Euros do NOT include taxes

For a short while I tried paying EU taxes in advance, but most of the providers were charging me even more for this service than if you simply paid the import fees, plus it was slowing dispatch down so that sometimes it could take a week. Hopefully in future I will find a better solution but for now please be aware that you may pay fees upon receipt, sorry.

 

UK shipping and purchasing in GBP

Pay with Stripe (very slightly lower fees for us) or Paypal as you prefer and we’ll post via Royal Mail tracked.
We are not VAT registered. This means that, if you are a business, you can’t claim any VAT back when buying from us. Sorry!

 

UK Special Delivery

Please contact me BEFORE purchasing this option to avoid disappointment. If you do NOT contact me first then it can take up to 24 hours for dispatch. For example: If I have handed over all parcels at 9:30am on a Tuesday, and you place an SD order at 10am it might not get seen or sent out until the following day and then will be received Thursday. BUT if you contact me I can arrange a second, same-day dispatch just for you! 🙂

 

All other countries and currencies

The currency you select is the currency you will pay in.

We use Stripe for all international purchases. PayPal charge an extra 7% for currency conversions so this is only available when selecting GBP.

We use a currency tracking system that updates on a daily basis. This means you may see small price changes in USD, EUR and other currencies as our system tries to make sure you get the best possible value for your money.

 

USA 

We recently opened a US bank account and you can now pay in US dollars with no conversions or messing about. Our USD prices track the UK ones at the correct exchange rate with no added fees or sneaky percentages so they will vary a little from day-to-day. This means you will always get the best possible price when paying in dollars, which we think is great and hope you do too!

Taxes
We don’t collect or charge tax. For many parts of the USA there is no tax on imports under $500 to $800. A few others, such as California and New York, always collect import tax. Please check your local state laws.

Shipping
All orders are sent via fully tracked airmail. It generally takes 5 to 7 working days for your purchase to arrive. Very rarely an order gets stuck in customs with a spot-check which can take a couple of weeks, but we add loads of documentation and will always do our best to follow up stuck orders. We’ve never yet had an order completely lost and undelivered.

 

Canada

Currency
We get quite a few orders from Canada so I’ve added CAD as an option.  We don’t have a Canadian bank account so the prices you see include a small exchange rate fee. This is probably lower than your card charges, so using CAD is probably still going to get you the best price and saves you stress. If you want to pay in GBP or USD or any other option however, that’s fine too. 

Taxes
We don’t collect or charge tax. As I understand it you are pretty much guaranteed to be charged import tax varying from 5% to almost 15% depending on your location. Feel free to correct me if this is wrong info.

Shipping
All orders are sent via fully tracked airmail. It generally takes 5 to 7 working days for your purchase to arrive. Very rarely an order gets stuck in customs with a spot-check which can take a couple of weeks, but we add loads of documentation and will always do our best to follow up stuck orders. We’ve never yet had an order completely lost and undelivered.

 

Australia

Currency
We get quite a few orders from Australia too so I’ve added AUD as an option.  We don’t have an Australian bank account so the prices you see include a small exchange rate fee. This is probably lower than your card charges, so using AUD is probably still going to get you the best price and saves you stress. If you want to pay in GBP or USD or any other option however, that’s fine too. 

Taxes
We don’t collect or charge tax. As I understand it you don’t pay import tax on purchases under AUD $1000. Which is super cool! Feel free to correct me if this is wrong info.

Shipping
All orders are sent via fully tracked airmail. It generally takes 7 to 10 working days for your purchase to arrive. We’ve never yet had an Australian order stuck in customs or lost and undelivered, so I consider Australia a great place to ship to! 

 

Other locations, shipping & delivery questions

Currency not listed
You can pay in any of the available currencies regardless of shipping destination, but don’t pick Euros if you are not in the EU because you’ll be charged EU tax for no reason. If this happens by accident however I will refund you of course.

Taxes
We don’t collect or charge tax. This varies so much I can’t begin to come up with a list of rules. Please check with your local customs office.

Shipping speed
All orders are sent via fully tracked airmail. It generally takes 5 to 14 working days for your purchase to arrive depending on location. Very rarely an order gets stuck in customs with a spot-check which can take a couple of weeks, but we add loads of documentation and will always do our best to follow up stuck orders. We’ve never yet had an order completely lost and undelivered (although I shipped one to a tiny island one time, and it disappeared from tracking so I assumed it was lost, but then it turned up ten weeks later which was crazy!).

Difficult destinations
We know some places are a bit of a nightmare to ship to. If you are in one of those difficult locations where stuff goes missing, or where importing is tricky, then please email me and we can have a chat about what couriers are most reliable, make sure your address is exactly correct, and I’ll go the extra mile to overcome any problems. 

No ship zones
There are a few places we can’t ship to. If you make a purchase and shipping is not an option we will simply refund you. Sorry.

How quickly do you post?
Monday to Thursday we usually ship out next day.
Fridays and weekend orders are usually shipped on Monday.
If you need something urgently let me know and I’ll try to offer you a faster option.

How quickly will I get my goods?
Usually 2-3 working days in UK, around 5-7 working days in Western Europe, 7 to 10 working days in Eastern Europe and around 10 to 14 days for Australia, Asia and USA/Canada. This is NOT a guarantee however! Customs do reserve the right to do random spot-checks and then it turns up 2-8 weeks later. It is very, very rare for this to happen but sadly there is nothing we can do about it when it does.

Brexit
Our EU customers are incredibly important to us, so please don’t judge us based upon crazy decisions by a ruling class we have no control over. We’re doing everything we can to keep shipping to Europe, and with a few companies now letting us pay taxes in advance hopefully we can restore some good feelings and trust over the coming years.

Parts shortages and price increases
Many parts have become hard to obtain or tripled in price in recent years. I’ve done my best to manage this but price increases are inevitable as time goes on. 

Finally
Thank you for supporting us during these difficult times. If you have any specific needs or just want to check somethings else please Send us a message. And until then: Stay well! X